CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication
Which of the following is an organisational barrier to communication?
A rigid hierarchy that makes messages pass through many levels is an organisational barrier, because it arises from the structure and rules of the firm and delays or filters information. Pronunciation, prejudice and language differences are linguistic or personal barriers instead.
- ARigid hierarchy that forces messages through many levels before reaching the decision-makerCorrect
- BA speaker's poor pronunciation
- CA receiver's prejudice against the sender
- DUse of different languages by two parties
Explanation
Organisational barriers arise from structure, rules and hierarchy, such as long chains of command that delay or filter messages. Poor pronunciation and language differences are linguistic, while prejudice is personal or psychological.
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