ACCA Applied Knowledge · Business and Technology · Stakeholders in business organisations
Which stakeholder would a company most appropriately place in the 'minimal effort' box of Mendelow's matrix?
The casual overseas customer making occasional small purchases belongs in the minimal effort box, as they have low power and low interest. The lender and the employees facing redundancy both have a strong interest in the company and need more active management.
- AA large bank providing the company's main loan facility who monitors covenants closely
- BA casual customer in another country who buys a very small amount of product occasionallyCorrect
- CEmployees facing redundancy due to a planned closure
Explanation
Minimal effort applies to stakeholders with low power and low interest. An occasional small customer fits this. The bank has high power and likely high interest, making it a key player. Employees facing redundancy have high interest.
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