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ACCA Applied Knowledge · Business and Technology · Sources of conflict and techniques for conflict resolution

Which statement best reflects the modern (interactionist) view of conflict in organisations?

The interactionist view says some conflict can be beneficial, so managers should manage it at a level that supports performance instead of eliminating it. This contrasts with the traditional view that all conflict is harmful and caused by poor management.

  1. AAll conflict is harmful and should be eliminated by strong management
  2. BConflict is inevitable and should be removed only through formal rules
  3. CSome conflict can be beneficial, so managers should aim to manage it at a level that supports performanceCorrect
  4. DConflict only occurs when management is ineffective

Explanation

The interactionist view holds that a moderate level of conflict can stimulate innovation and challenge complacency, so the aim is to manage it, not eliminate it. The traditional view treats all conflict as harmful, and the other options assume it can or should be removed entirely or blame poor management.

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