ACCA Applied Knowledge · Business and Technology · Sources of conflict and techniques for conflict resolution
A company experiences prolonged conflict between two project teams. Which of the following is a recognised effect of intergroup conflict on the groups themselves, rather than on the wider organisation?
Under prolonged intergroup conflict, each group typically becomes more cohesive and loyal internally and accepts stronger leadership. At the same time, views of the other group become distorted and cooperation falls, so the other options describe the opposite of what normally occurs.
- AEach group tends to become more cohesive and loyal internally, with stronger leadership demandsCorrect
- BEach group becomes more willing to share resources with the other
- CEach group's view of the other becomes more accurate and balanced
- DEach group becomes less concerned with its own performance
Explanation
Under intergroup conflict, groups typically close ranks: cohesion and loyalty rise, the group becomes more task-focused and may accept more autocratic leadership. Meanwhile perceptions of the other group become distorted, not balanced, and resource sharing falls. So only the first option is correct.
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