ACCA Applied Knowledge · Business and Technology · Sources of conflict and techniques for conflict resolution
The sales and production departments of a manufacturer each blame the other for late deliveries. They now pass information only through formal written notes, and each describes the other as incompetent. Which dysfunctional effect of conflict is most clearly shown?
The scenario shows breakdown of communication and stereotyping between groups. Limiting contact to formal notes and labelling the other department incompetent are typical dysfunctional effects of intergroup conflict, which damage cooperation and make solving the delivery problem harder.
- AIncreased creativity through diverse views
- BBreakdown of communication and growth of stereotyping between groupsCorrect
- CClarification of organisational objectives
- DRelease of tension leading to stronger cohesion
Explanation
Restricting contact to formal notes shows communication breakdown, and calling the other group incompetent is stereotyping. These are classic dysfunctional effects of intergroup conflict. The other options are benefits, not what the scenario shows.
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