ACCA Applied Knowledge · Business and Technology · Sources of conflict and techniques for conflict resolution
Two team leaders in a company dispute who should control a new project. Their line manager, who is senior to both, listens to each side and then imposes a binding decision. Which resolution technique is this closest to?
This is closest to arbitration. A third party hears both sides and then imposes a binding decision. A mediator would only facilitate discussion without deciding, and collaboration would require the two leaders themselves to develop a joint solution.
- AMediation
- BArbitrationCorrect
- CCollaboration
Explanation
In arbitration a third party hears both sides and makes a binding decision. A mediator only facilitates discussion and does not impose a decision. Collaboration would require the parties themselves to work out a joint solution.
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