Skip to content

ACCA Applied Knowledge · Business and Technology · Sources of conflict and techniques for conflict resolution

A manager at Orbis Co argues that some conflict between project teams is beneficial because it prompts debate and challenges complacent thinking. Which view of conflict does this reflect?

This reflects the interactionist view. It holds that a moderate level of conflict is healthy because it encourages debate, creativity and self-criticism, whereas the unitary and classical views treat conflict as harmful and to be eliminated.

  1. AThe unitary view, which sees conflict as a sign of poor management
  2. BThe classical view, which treats conflict as always destructive
  3. CThe interactionist view, which sees a moderate level of conflict as healthy and stimulatingCorrect

Explanation

The interactionist view holds that some conflict keeps a group viable, self-critical and creative. The unitary and classical views regard conflict as harmful and something to be eliminated, so they do not match the manager's argument.

Did you get it right without looking?

One question tells you little. A timed set on Sources of conflict and techniques for conflict resolution shows your real accuracy, how long you take and where you lose marks.

Practise Sources of conflict and techniques for conflict resolutionFree diagnostic mock

More Sources of conflict and techniques for conflict resolution questions