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CMA Foundation · Fundamentals of Business Laws and Business Communication · Types of Business Communication

A company wants to improve upward communication so that management learns about shop-floor problems early. Which measure would be most directly effective for this purpose?

A suggestion scheme and open-door meetings most directly improve upward communication, because they give employees a channel to pass feedback, problems and ideas to management. Handbooks, target notices and job instructions all carry information downward from management, so they do not address the need.

  1. AIssuing a detailed employee policy handbook
  2. BPublishing a monthly notice of production targets
  3. CIntroducing a suggestion scheme and open-door meetings with managersCorrect
  4. DSending written job instructions to each worker

Explanation

Upward flow requires channels that let subordinates send information to superiors, such as suggestion boxes, grievance procedures and open-door meetings. The handbook, target notices and job instructions are all downward channels, so they would not bring problems to management.

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