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CMA Foundation · Fundamentals of Business Laws and Business Communication · Types of Business Communication

A CEO issues a circular to the general managers, who pass it to department heads, who then inform supervisors. Which network pattern does this follow, and what is its main drawback?

This follows the chain network, since the message travels step by step down the line of authority from CEO to managers to heads to supervisors. Its main drawback is that each relay can delay or distort the message, so the final version may differ from the original.

  1. AChain network; the message may be distorted or delayed as it passes through levelsCorrect
  2. BWheel network; the message reaches everyone together
  3. CAll-channel network; every member can reply to all
  4. DGrapevine network; the message is unofficial

Explanation

A message passing level by level along the line of authority follows the chain pattern. Each relay can add delay or distortion. In a wheel, one central person deals with all members directly, which is not the case here.

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