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CMA Foundation · Fundamentals of Business Laws and Business Communication · Types of Business Communication

A company's HR head wants to announce a new leave policy so that every employee has a permanent record they can consult later. Which mode of communication best serves this need?

A written circular is the best mode, because written communication produces a permanent record that employees can consult later and that can serve as evidence. Oral talks, calls or gestures leave no lasting record and may be remembered differently by different people.

  1. AWritten communication through a circularCorrect
  2. BOral communication through a hallway chat
  3. CNon-verbal communication through a smile
  4. DOral communication through a telephone call

Explanation

Written communication creates a lasting record that can be referred to later and serves as evidence. Hallway chats and phone calls are oral and leave no record unless separately documented. A smile is non-verbal and cannot convey policy details.

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