CMA Foundation · Fundamentals of Business Laws and Business Communication · Types of Business Communication
Which of the following is a limitation of formal communication that informal communication helps to overcome?
Delay caused by following prescribed channels is a limitation of formal communication. Messages must pass through each level of the hierarchy, making the process slow and rigid. Informal communication bypasses these channels and is fast, though it lacks the authority, records and fixed responsibility that formal communication offers.
- ALack of official authority
- BDelay due to following prescribed channelsCorrect
- CAbsence of any written record
- DInability to fix responsibility
Explanation
Formal communication must pass through every level of the hierarchy, which can cause delay and rigidity. Informal communication is quick and flexible. Formal communication usually has authority, records and fixed responsibility, so the other options are its strengths, not limitations.
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