CMA Foundation · Fundamentals of Business Laws and Business Communication · Types of Business Communication
Which of the following is an advantage of verbal (oral) communication over non-verbal communication in business?
Verbal or oral communication allows immediate feedback and on-the-spot clarification of doubts, which makes it quick and interactive. It does not leave a permanent record by itself, it can still be misunderstood, and communicating over distance needs technology such as a telephone.
- AIt provides immediate feedback and allows clarification of doubts on the spotCorrect
- BIt creates a permanent legal record of every message
- CIt is free from any chance of misunderstanding
- DIt works equally well across distances without any technology
Explanation
Oral communication allows quick two-way exchange, immediate feedback and clarification. It does not by itself create a permanent record, it can still be misunderstood, and over distance it needs a medium such as a phone.
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