CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication
Ravi, a junior accountant, does not report an error to the CFO because he fears the CFO's reaction. Which type of barrier does this mainly represent?
It is a psychological or emotional barrier. Ravi's fear of the CFO's reaction prevents him from sending the message at all, so the obstacle lies in his attitude and feelings rather than in language, the physical setting or the communication channel.
- APsychological or emotional barrierCorrect
- BSemantic barrier
- CPhysical barrier
- DChannel overload barrier
Explanation
Fear and reluctance arise in the mind of the sender and block the message. These are psychological or emotional barriers. The words used or the channel are not the problem here.
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