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CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication

A department head at a Kolkata firm believes that junior staff never have useful ideas, so he stops listening as soon as an intern begins to speak. This is mainly an example of which barrier?

This is a barrier of prejudice or preconceived notions. The head decides in advance that juniors have nothing useful to say and stops listening. The obstacle lies in his attitude, not in word meanings, noise or cultural gestures, so it is classified as psychological.

  1. APrejudice or preconceived notions of the receiverCorrect
  2. BSemantic ambiguity of words
  3. CChannel failure due to noise
  4. DCultural difference in gestures

Explanation

Closing the mind to a speaker because of a fixed belief about their status is a psychological barrier based on prejudice and preconceived notions. Semantic issues concern word meaning, and noise is physical. The head's attitude, not the message or medium, blocks communication.

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