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CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication

In a village-level meeting, an officer of a bank speaks only in English technical terms, and the local farmers, who speak a regional dialect, nod politely but understand little. Which is the most accurate description of the barrier mainly operating?

The main barrier is socio-cultural. Differences in language, education and social background between the bank officer and the farmers prevent shared meaning, even though the farmers nod politely. The facts mention no equipment fault, information overload or graphs, so those barriers do not apply.

  1. ASocio-cultural barrier of language and education differences between sender and receiverCorrect
  2. BBarrier caused solely by information overload
  3. CBarrier caused by a defective microphone
  4. DBarrier caused by excessive use of graphs

Explanation

Differences in language, education and social background between the officer and the farmers prevent shared understanding. Nodding does not show comprehension. No equipment fault, overload or graphs are mentioned in the situation.

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