CMA Intermediate · Operations Management and Strategic Management · Scheduling and Queuing Models
A customer arrives at a restaurant, sees a long line and leaves without joining it. In queuing terminology this behaviour is called:
This is balking: the customer decides not to join the queue because it looks too long. Reneging would mean joining and later leaving out of impatience, while jockeying means moving from one queue to another in a multi-line system.
- ABalkingCorrect
- BReneging
- CJockeying
- DCollusion
Explanation
Balking is refusing to join a queue on seeing its length. Reneging is leaving after having joined and waited, and jockeying is switching between parallel queues. Here the customer never joined, so it is balking.
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