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ACCA Applied Knowledge · Business and Technology · Consequences of ineffectiveness at work

A department's productivity is low. A review finds staff have unclear roles, receive no feedback, and the manager rarely meets them. Which combination of actions would MOST directly address these causes?

Clarifying job descriptions, introducing regular feedback and holding periodic one-to-one meetings addresses the causes found: unclear roles, no feedback and limited manager contact. The other options treat symptoms or add pressure without fixing the underlying management weaknesses.

  1. AIncrease overtime pay and shorten deadlines
  2. BClarify job descriptions, introduce regular feedback and hold periodic one-to-one meetingsCorrect
  3. CReplace the lowest-performing staff and freeze recruitment
  4. DInstall monitoring software to record all keystrokes

Explanation

Each identified cause is matched by a remedy: unclear roles by clearer job descriptions, lack of feedback by regular feedback, and infrequent contact by one-to-ones. Overtime pay, replacement or surveillance do not tackle these root causes and may harm morale.

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