ACCA Applied Knowledge · Business and Technology · Consequences of ineffectiveness at work
An accountant regularly misses deadlines. Investigation shows she has never been taught how to use the new reporting software the department adopted. Which response is most likely to improve her effectiveness?
Providing targeted training on the software is the best response. The poor performance stems from a skills gap rather than unwillingness, so closing that gap tackles the root cause, whereas discipline, pay cuts or a transfer would not remove the underlying problem.
- AProvide targeted training on the softwareCorrect
- BPlace her on a disciplinary procedure
- CReduce her salary until deadlines are met
- DTransfer her to a different department immediately
Explanation
The cause of the ineffectiveness is a skills gap, so the remedy should address that gap directly through training. Disciplinary action or pay cuts punish without fixing the cause. Transfer avoids the problem rather than solving it.
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