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CMA Foundation · Fundamentals of Business Laws and Business Communication · Features of Effective Business Communication

A listener keeps preparing a rebuttal while the speaker is still talking and therefore misses part of the message. Which barrier to effective listening is this?

This is a listening barrier caused by the listener's own mind: preparing a rebuttal while the speaker talks divides attention, so parts of the message are missed. It is a psychological or attitudinal barrier, not physical noise, language difference or absence of a channel.

  1. AThinking ahead of the speaker instead of attending to the messageCorrect
  2. BPhysical noise in the environment
  3. CLanguage difference between the parties
  4. DLack of a communication channel

Explanation

Mentally forming a reply while the other person speaks divides attention, a psychological barrier to listening. No external noise, language gap or missing channel is described in the situation.

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