CMA Foundation · Fundamentals of Business Laws and Business Communication · Introduction to Business Communication
A manager at Kaveri Textiles converts her idea of a delayed shipment into the words of an email. Which stage of the communication process does this represent?
This stage is encoding. Encoding means the sender converts the idea in mind into words, symbols or images that can be transmitted. Decoding is the receiver's later step of interpreting the message, so it does not describe the manager's drafting of the email.
- ADecoding
- BEncodingCorrect
- CFeedback
- DNoise
Explanation
Encoding is the conversion of the sender's idea into words, symbols or other forms suitable for transmission. Decoding is done by the receiver to interpret the message, so it is wrong here.
Did you get it right without looking?
One question tells you little. A timed set on Introduction to Business Communication shows your real accuracy, how long you take and where you lose marks.
More Introduction to Business Communication questions
- Which of the following is a recognised limitation of written communication compared with oral communication?
- Ramesh, a manager at a Pune firm, emails a revised delivery schedule to his team. Nobody reads it and nobody acts on it. Which statement bes…
- A purchase officer sends a request: 'Please send 200 units of item X.' She forgets to mention the delivery address, price terms and required…
- Which of the following is an example of 'noise' in the communication process?
- Which of the following is the essential minimum requirement for communication to take place?
- A head office sends a circular through five levels of management before it reaches the shop floor. By then, the content is shortened and alt…