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CMA Foundation · Fundamentals of Business Laws and Business Communication · Introduction to Business Communication

Which of the following is a recognised limitation of written communication compared with oral communication?

Delayed feedback is a recognised limitation of written communication. Because the receiver must read, think and reply in writing, the sender does not get an immediate response as in a conversation. Written messages are, however, permanent, usable as evidence and can be carefully drafted, so the other statements are incorrect.

  1. AIt cannot be preserved for future reference
  2. BIt provides no scope for legal evidence
  3. CIt does not allow the sender to plan the wording
  4. DFeedback is generally delayedCorrect

Explanation

Written communication gives permanence, evidence and careful drafting, but the receiver's response usually comes later, so feedback is delayed. The other options state advantages of writing as if they were limitations, and are therefore wrong.

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