CMA Foundation · Fundamentals of Business Laws and Business Communication · Introduction to Business Communication
A manager in Pune dictates instructions to a clerk while a loud printing machine runs nearby, and the clerk records several figures wrongly. Which barrier is the most direct cause of the error?
The most direct cause is the physical barrier of noise. The running printing machine disturbed the spoken message, so the clerk could not hear the figures correctly. The error came from the environment interfering with the channel and not from rank, culture or differing perception.
- AStatus barrier
- BPhysical barrier of noiseCorrect
- CCultural barrier
- DPerception barrier
Explanation
The loud machine interferes with the transmission of the spoken message, so the clerk could not hear properly. Noise in the environment is a physical (channel) barrier. Status, culture and perception would be relevant only if the distortion came from rank, background or interpretation.
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