ACCA Applied Knowledge · Business and Technology · Motivating individuals and teams
A manager redesigns a clerk's job so that the clerk handles a whole process from start to finish, with authority to make decisions on it. In Herzberg's terminology, this is best described as:
This is job enrichment. It gives employees greater responsibility, authority and control over a complete piece of work, which builds Herzberg's motivators such as achievement and responsibility. Job enlargement merely adds similar tasks, and rotation merely moves people between roles.
- AJob enrichmentCorrect
- BJob rotation
- CJob enlargement
- DJob simplification
Explanation
Job enrichment adds responsibility, decision-making and a sense of achievement, vertically expanding the job, which targets Herzberg's motivators. Enlargement only adds similar tasks, rotation moves staff between jobs, and simplification reduces task variety.
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