ACCA Applied Knowledge · Business and Technology · Motivating individuals and teams
A manager reviews a team that is well paid, has safe conditions and good supervision, yet shows little enthusiasm. Their work is routine with no scope for responsibility. According to Herzberg, what is the best action to raise motivation?
Job enrichment is the best action. Hygiene factors like pay, conditions and supervision are already adequate, so improving them will not motivate. Herzberg said motivation comes from responsibility, achievement and growth, which job enrichment provides.
- AGive further pay rises to strengthen the hygiene factors
- BEnrich the jobs by adding responsibility and achievement opportunitiesCorrect
- CTighten supervision to ensure standards are maintained
Explanation
Hygiene factors are already satisfied, so more of them will not motivate. Herzberg advocated job enrichment, giving responsibility, achievement and growth. Extra pay or supervision only addresses hygiene factors.
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