CMA Foundation · Fundamentals of Business Laws and Business Communication · Writing and Drafting for Business Audiences
A manager rewrites the sentence "We are in receipt of your letter and wish to advise that the same has been noted" as "We have received your letter." Which of the 7 Cs has been mainly improved?
Conciseness is the C improved. The rewrite removes padded, old-fashioned phrases such as 'in receipt of' and 'the same has been noted' and conveys the same message in fewer words, which is exactly what conciseness requires in effective business writing.
- AConcisenessCorrect
- BCourtesy
- CCompleteness
- DCorrectness
Explanation
The rewrite removes wordy, stock phrases while keeping the message intact. This is the essence of conciseness, which means saying what is needed in the fewest words. Courtesy, completeness and correctness are not the main change, since no new facts or politeness features were added.
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