CSEET · Business Communication · Communication
A manager sends a long email full of technical jargon to the accounts clerks, who fail to understand the instructions. Which type of barrier has mainly operated here?
The barrier is semantic. Semantic barriers arise when the words, symbols or jargon used by the sender are not understood by the receiver. The clerks could not decode the technical terms, so the message failed because of language and meaning rather than noise, emotion or structure.
- ASemantic barrierCorrect
- BPhysical barrier
- CPsychological barrier
- DOrganisational barrier
Explanation
Semantic barriers arise from the meaning of words, jargon, and language use. Here the clerks could not decode the technical terms, so the problem lies in language and not in noise, emotions or structure.
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