CSEET · Business Communication · Communication
A supplier in Chennai sends a delivery instruction by phone from a noisy workshop, and the buyer in Pune mishears the quantity. This is chiefly which kind of barrier?
It is a physical or environmental barrier. Noise in the workshop interfered with the transmission of the spoken message, so the buyer misheard the quantity. The words were not unclear and no attitude or perception issue is involved, so semantic or attitudinal barriers do not apply.
- APhysical or environmental barrierCorrect
- BSemantic barrier
- CAttitudinal barrier
- DPerceptual barrier
Explanation
Background noise interfering with transmission is a physical or environmental barrier. The words themselves were not unclear, and no attitude or perception problem is described.
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