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CMA Foundation · Fundamentals of Business Economics and Management · Communication, Co-ordination, Collaboration, Monitoring and Control

A production manager at a Pune auto-parts firm uses heavy engineering jargon while briefing newly recruited machine operators, who fail to understand the instructions. Which type of communication barrier does this mainly illustrate?

This is a semantic barrier. Semantic barriers arise when the words, jargon or symbols used by the sender are not understood by the receiver in the intended sense. The operators could not decode the technical language, so the message failed despite no physical or structural obstacle.

  1. ASemantic barrierCorrect
  2. BPhysical barrier
  3. COrganisational barrier
  4. DTechnological barrier

Explanation

Semantic barriers arise from problems with the meaning of words, such as jargon or technical language that the receiver does not understand. Here the operators cannot decode the manager's terms. Noise or distance (physical) is not the cause, and no structural issue of the organisation is involved.

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