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CMA Foundation · Fundamentals of Business Economics and Management · Communication, Co-ordination, Collaboration, Monitoring and Control

In a Chennai textile company, a directive from the managing director passes through the general manager, department head and supervisor before reaching the workers, and the final message is much shorter and altered. Which barrier is chiefly responsible?

The main cause is filtering and distortion arising from many hierarchical levels. Each intermediary in the chain of command may shorten, reinterpret or omit parts of the message, so the content reaching the workers differs from what the managing director sent. This is an organisational barrier.

  1. AFiltering and distortion due to too many levels in the hierarchyCorrect
  2. BLanguage difference between sender and receiver
  3. CUse of an inappropriate medium such as email
  4. DPhysical noise on the shop floor

Explanation

When a message passes through many levels, each intermediary may drop, summarise or change parts of it, causing loss and distortion. This is an organisational barrier linked to a long chain of command. Language or noise problems are not described in the case.

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