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CMA Foundation · Fundamentals of Business Economics and Management · Communication, Co-ordination, Collaboration, Monitoring and Control

A production manager at a Pune plant tells a supervisor to revise the shift roster, and the supervisor later replies that the change is not feasible because of machine maintenance. The supervisor's reply is best described as:

The supervisor's reply is feedback, because it is the receiver's response returned to the sender, showing how the message was understood and what can be done. Feedback completes the loop of two-way communication; it is not noise or grapevine.

  1. AEncoding
  2. BNoise
  3. CFeedbackCorrect
  4. DGrapevine

Explanation

A response from the receiver back to the sender that shows how the message was received and acted on is feedback. It completes the communication loop. Noise would be a disturbance that distorts the message, which the reply is not. Grapevine is informal communication and does not describe a formal reply to a manager.

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