CMA Foundation · Fundamentals of Business Laws and Business Communication · Introduction to Business Communication
A purchase head sends a detailed instruction to a vendor and, after one week, receives no reply. Which statement best explains why the communication process is considered incomplete in this situation?
The process is incomplete because feedback is missing. Communication is a two-way cycle, and the sender needs the receiver's response to confirm that the message was received and understood. Without a reply, the purchase head cannot know whether the instruction achieved its intended effect.
- AFeedback from the receiver, which confirms understanding, is missingCorrect
- BThe message was not encoded into words
- CThe sender did not use a formal channel
- DNoise is absent from the process
Explanation
Communication is regarded as complete only when the sender knows the receiver has received and understood the message, which is shown through feedback. Here the message was sent but no response confirms understanding. Absence of noise would not make it incomplete, and the channel type is not the issue.
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