CSEET · Business Communication · Communication
Ritu, a sales executive in Chennai, shares a customer complaint directly with the finance manager of another department, without involving either department's head, to settle a billing error quickly. This communication is best described as:
This is lateral or horizontal communication, because it passes between officials of the same level in different departments to coordinate work and solve a billing problem quickly, without going through the chain of command up and down the hierarchy.
- AVertical communication
- BLateral (horizontal) communicationCorrect
- CGrapevine communication
- DDownward communication
Explanation
Communication between persons at the same level in different departments is horizontal or lateral, used for coordination. It is not vertical because no superior-subordinate link is used. Grapevine is informal and unofficial, whereas this is an official work matter.
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