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ACCA Applied Knowledge · Business and Technology · Sources of conflict and techniques for conflict resolution

An employee realises she is wrong about a procedural point, and that the matter matters far more to a colleague. She gives way to preserve goodwill. Which Thomas-Kilmann style is this?

This is accommodating. The employee sets aside her own position to satisfy the colleague's concerns and preserve goodwill, which is low assertiveness and high cooperativeness. It differs from avoiding, which sidesteps the issue, and from compromising, where both sides concede something.

  1. AAccommodatingCorrect
  2. BAvoiding
  3. CCompromising

Explanation

Yielding to the other party's concerns at the expense of one's own, to maintain the relationship, is accommodating: low assertiveness and high cooperativeness. Avoiding involves not addressing the issue at all, and compromising involves both sides giving something up.

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