CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication
Anil, a clerk in a Jaipur firm, hears a rumour that his department may be downsized. For days he only half-listens in team briefings because he keeps worrying about his job. Which barrier is chiefly operating?
The chief barrier is inattention caused by preoccupation and fear. Anil's worry about possible downsizing keeps his mind elsewhere, so he only half-listens. This is psychological, since the problem lies in his mental state rather than in language, physical distance or missing records.
- AInattention caused by preoccupation and fearCorrect
- BFaulty translation between languages
- CDistance between sender and receiver
- DLack of a written record
Explanation
Worry about job security occupies Anil's mind so he does not attend fully to the message; this is a psychological barrier of inattention. No translation, distance or documentation issue is described in the situation.
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