CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication
An Indian company's manager believes his own community's way of working is superior and dismisses ideas from colleagues of other backgrounds without hearing them. Which concept best describes this barrier?
The concept is ethnocentrism, the belief that one's own culture is superior and the standard for judging others. It makes the manager dismiss colleagues' ideas unheard. Filtering concerns altering information, while redundancy and feedback loops are not attitude-based cultural barriers.
- AEthnocentrismCorrect
- BFiltering
- CChannel redundancy
- DFeedback loop
Explanation
Ethnocentrism is judging other cultures by the standards of one's own and regarding one's own as superior, which blocks open communication. Filtering is deliberate alteration of information by the sender, not this attitude. Redundancy and feedback loop are not barriers of this kind.
Did you get it right without looking?
One question tells you little. A timed set on Barriers to Business Communication shows your real accuracy, how long you take and where you lose marks.
More Barriers to Business Communication questions
- In a factory, the machine-shop supervisor's instructions to workers are frequently not heard because of continuous loud noise from running e…
- Which step is most effective in reducing semantic barriers in a written business message?
- Sunrise Pharma has a rigid rule that every inter-departmental message must be sent only in writing on a prescribed form signed by the depart…
- Which of the following is the most suitable step for a manager to reduce emotional barriers when giving critical feedback to a subordinate?
- Meera, a manager at a Chennai company, is furious after a dispute with a vendor. In the next meeting she misreads a colleague's neutral sugg…
- A plant manager at an Indian manufacturing firm notices that her technical safety instructions are misunderstood by workers because they are…