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CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication

At Bharat Textiles, a shop-floor worker's complaint must travel through the supervisor, section head, department manager and general manager before reaching the director, and by then it has become distorted and delayed. Which organisational barrier is most directly illustrated?

The barrier is the excessive number of levels in the organisational hierarchy. When a message must pass through many layers of management, it is delayed and filtered or distorted at each stage, so the director receives an altered version of the worker's complaint.

  1. AExcessive number of levels in the hierarchyCorrect
  2. BUse of technical jargon
  3. CSelective perception by the receiver
  4. DInformation overload

Explanation

The message passes through many successive levels, so it is delayed and filtered at each stage. This is the barrier of a long chain of command or too many managerial levels. Jargon, selective perception and overload are not the cause described in the situation.

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