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CMA Foundation · Fundamentals of Business Laws and Business Communication · Features of Effective Business Communication

During a client meeting, Meera nods, maintains steady eye contact and occasionally paraphrases the client's points before replying. Which listening skill is she mainly demonstrating?

Meera is demonstrating active listening. She gives the client full attention, uses nodding and eye contact to show interest, and paraphrases the points to confirm understanding. Selective or pseudo-listening would involve ignoring parts of the message or only pretending to pay attention, which she does not do.

  1. AActive listeningCorrect
  2. BSelective listening
  3. CPseudo-listening
  4. DDefensive listening

Explanation

Active listening involves giving full attention, showing it through non-verbal cues, and confirming understanding by paraphrasing. Meera does all three. Selective and pseudo-listening involve hearing only parts or merely pretending to listen, which does not fit her behaviour.

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