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CMA Foundation · Fundamentals of Business Laws and Business Communication · Process of Communication

Feedback in the communication process is important mainly because it:

Feedback matters because it lets the sender verify that the receiver understood the message as intended. It is the receiver's response that completes the communication loop, allowing the sender to correct misunderstandings, although it does not eliminate noise or replace encoding.

  1. AIncreases the number of words in the message
  2. BLets the sender confirm that the message was understood as intendedCorrect
  3. CReplaces the need for encoding the message
  4. DRemoves all noise from the channel

Explanation

Feedback is the receiver's response and completes the communication loop, letting the sender check understanding. It does not replace encoding, and noise may still exist even with feedback.

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