CMA Foundation · Fundamentals of Business Laws and Business Communication · Process of Communication
Which of the following is the main advantage of oral communication over written communication in a business setting?
The main advantage of oral communication is immediate feedback and clarification, since the sender can judge the receiver's reaction and correct misunderstandings on the spot. Permanent records, handling lengthy data and consistent wording are advantages of written communication instead.
- AIt provides a permanent record for future legal reference
- BIt allows immediate feedback and clarificationCorrect
- CIt is best suited for lengthy statistical data
- DIt is easier to keep identical wording across many recipients
Explanation
Oral communication, being face to face or by phone, lets the sender see or hear the receiver's reaction and clarify doubts at once. A permanent record, suitability for long data and uniform wording are strengths of written communication, so those options are wrong.
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