CMA Foundation · Fundamentals of Business Laws and Business Communication · Process of Communication
A manager in a Pune firm uses heavy technical jargon while briefing newly recruited trainees, and the trainees do not follow the instructions. Which type of communication barrier is mainly at work here?
The barrier is semantic or language-related. The manager's technical jargon cannot be decoded by the trainees, so the intended meaning is lost. The problem lies in the words used, not in distance, emotions or the organisation's structure.
- ASemantic (language) barrierCorrect
- BPhysical barrier of distance
- CPsychological barrier of fear
- DOrganisational barrier of hierarchy
Explanation
Jargon that the receiver cannot interpret creates a problem of meaning and word choice, which is a semantic or language barrier. Distance, fear and hierarchy are not the main cause in this situation, since the trainees are present and simply cannot decode the words.
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