CMA Foundation · Fundamentals of Business Laws and Business Communication · Process of Communication
A manager tells a new employee, 'Send the report ASAP, and keep it crisp.' The employee is unsure whether it is due in an hour or by the end of the day. This difficulty mainly arises from which barrier?
It is a semantic barrier. Vague expressions like ASAP and crisp can be interpreted differently by sender and receiver, so the employee cannot tell the exact deadline. The difficulty comes from the ambiguity of the language used, not from distance, hierarchy or emotion.
- ASemantic barrier, because of ambiguous wordsCorrect
- BOrganisational barrier, because of a long hierarchy
- CPhysical barrier, because of distance
- DEmotional barrier, because of anger
Explanation
The words 'ASAP' and 'crisp' have no precise meaning for the receiver, so interpretation differs. This is a language or semantic barrier. Nothing in the case points to hierarchy, distance or emotions.
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