CMA Foundation · Fundamentals of Business Laws and Business Communication · Writing and Drafting for Business Audiences
In a business letter addressed 'Dear Sir', which complimentary close is conventionally matched with the salutation?
The conventional match is 'Yours faithfully'. When the salutation is impersonal, such as 'Dear Sir' or 'Dear Madam', the formal close is 'Yours faithfully'. 'Yours sincerely' is used when the recipient is addressed by name, and the other options are too informal.
- AYours faithfullyCorrect
- BYours sincerely
- CYours affectionately
- DWith best wishes always
Explanation
Under conventional British-style practice taught in business communication, 'Dear Sir/Madam' is paired with 'Yours faithfully', while 'Dear Mr Rao' with a name is paired with 'Yours sincerely'. The other closings are too personal or informal for formal business.
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