CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication
In a firm in Chennai, junior staff never question senior officers' statements even when they see an error, because social status and hierarchy are strongly respected. This is mainly which kind of barrier?
It is a socio-cultural barrier, because social norms of status and hierarchy discourage juniors from questioning seniors, even when they notice an error. Semantic, mechanical and physical barriers relate to word meaning, equipment and surroundings, none of which is the cause here.
- ASocio-cultural barrierCorrect
- BMechanical barrier
- CSemantic barrier
- DPhysical barrier
Explanation
Social norms about status and respect restrict open upward communication, which is a socio-cultural barrier. Semantic barriers concern word meanings, while mechanical and physical ones concern equipment and surroundings.
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