CMA Foundation · Fundamentals of Business Laws and Business Communication · Barriers to Business Communication
Which of the following is a recognised way of overcoming the barrier of information overload in a business organisation?
Prioritising information and sending only relevant, summarised content to the concerned persons helps overcome information overload. Receivers can then process what matters. Sending all data to everyone, avoiding summaries or delaying messages would add to the overload or reduce usefulness of communication.
- ASending every available piece of data to all employees
- BPrioritising information and sending only relevant, summarised content to the concerned personsCorrect
- CAvoiding the use of summaries and reports
- DDelaying all messages until the end of the quarter
Explanation
Information overload occurs when receivers get more than they can process. Prioritising and summarising relevant content for the right people reduces it. Sending everything to everyone increases overload.
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