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CMA Foundation · Fundamentals of Business Economics and Management · Communication, Co-ordination, Collaboration, Monitoring and Control

In a Kolkata company, a directive from the managing director passes through the general manager, a divisional head, a regional head and a branch manager before reaching the clerk. By the time it arrives, important details are lost or altered. Which barrier is chiefly at work, and what is the most suitable remedy?

The chief barrier is organisational, caused by the long chain of hierarchical levels where details are filtered or altered at each step. The suitable remedy is to shorten the chain or use direct channels like circulars, because vocabulary, motivation or seating changes do not tackle the structural cause.

  1. ASemantic barrier; use simpler vocabulary in the final message
  2. BOrganisational barrier from many hierarchical levels; shorten the chain or use direct channelsCorrect
  3. CPersonal barrier of fear; hold motivational sessions for clerks
  4. DPhysical barrier of noise; shift the clerk's seat

Explanation

Distortion caused by a long chain of intermediaries is an organisational barrier linked to structure and filtering at each level. The sensible remedy is to reduce the levels or use direct channels such as circulars or email to all. Simple vocabulary or seating changes do not address the structural cause.

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