CMA Foundation · Fundamentals of Business Laws and Business Communication · Types of Business Communication
In an organisation, communication that follows the official chain of command and the lines of authority shown in the organisation chart is called:
It is formal communication. Formal communication flows through official channels laid down by the organisation, following the chain of command and authority relationships shown in the organisation chart, whereas informal or grapevine communication develops spontaneously from social contacts among employees outside the prescribed structure.
- AFormal communicationCorrect
- BGrapevine communication
- CInformal communication
- DInterpersonal casual communication
Explanation
Formal communication travels through officially prescribed channels that reflect the authority structure of the firm. Grapevine and other informal communication arise from social relationships and do not follow the organisation chart.
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