CMA Foundation · Fundamentals of Business Laws and Business Communication · Features of Effective Business Communication
Meera, a manager at a Pune firm, nods, keeps eye contact and paraphrases what her team member says before replying. Which listening skill is she mainly demonstrating?
Meera is demonstrating active listening. She concentrates on the speaker, shows attention through eye contact and nodding, and paraphrases the message to confirm understanding. Selective, pseudo and defensive listening all involve partial attention or resistance, which her behaviour does not show.
- AActive listeningCorrect
- BSelective listening
- CPseudo-listening
- DDefensive listening
Explanation
Active listening means fully concentrating, giving feedback through nods and eye contact, and restating the message to confirm understanding. Meera does all three. Selective and pseudo-listening involve ignoring or only pretending to attend to the speaker.
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