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CMA Foundation · Fundamentals of Business Laws and Business Communication · Features of Effective Business Communication

Which statement best describes the principle of 'consideration' in effective business communication?

Consideration means preparing the message with the receiver's needs, feelings and viewpoint in mind. The sender adapts tone and content to the audience. Using few words relates to conciseness, grammar checking relates to correctness, and giving all necessary facts relates to completeness.

  1. AUsing the fewest possible words in every message
  2. BPreparing the message keeping in mind the receiver's needs, feelings and viewpointCorrect
  3. CChecking grammar and spelling before sending
  4. DGiving complete facts to the receiver

Explanation

Consideration means looking at the matter from the receiver's side, taking account of their interests, problems and emotions. Using few words is conciseness, checking grammar is correctness, and giving all facts is completeness.

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