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CMA Foundation · Fundamentals of Business Laws and Business Communication · Internet-based Business Communication

Meera, a manager, is chairing a video meeting. Two participants keep speaking together, a third has a noisy background, and another is reading emails during the discussion. Which set of practices would best address all three problems?

Setting clear ground rules is best: participants speak in turn, mute microphones when not speaking, and give full attention to the meeting. This tackles overlapping speech, background noise and multitasking together, while keeping the collaborative purpose of the video meeting intact, unlike cancelling it or leaving all microphones open.

  1. ACancel the meeting and send a long email instead
  2. BAllow everyone to keep microphones on so discussion flows freely
  3. CAsk only the chairperson to attend with the camera on
  4. DSet ground rules: speak in turn, mute when not speaking, and give full attention to the discussionCorrect

Explanation

Taking turns solves overlapping speech, muting removes background noise, and attention norms address multitasking. Keeping all microphones on worsens noise and overlap. Cancelling the meeting or having only the chair attend defeats the purpose of the discussion.

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