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CMA Foundation · Fundamentals of Business Laws and Business Communication · Internet-based Business Communication

Meera, an employee of a Mumbai firm, posts a screenshot of a confidential pricing proposal on her personal social media account to show her excitement about a new client. Which is the most accurate assessment?

Her post is a breach of confidentiality, because using a personal account does not remove an employee's duty to protect confidential business information such as a pricing proposal. Small follower numbers or leaving out some names do not make disclosure acceptable.

  1. AIt is acceptable because the account is personal
  2. BIt is acceptable if she has few followers
  3. CIt is a breach of confidentiality, since personal accounts do not remove the duty to protect business informationCorrect
  4. DIt is acceptable if she does not name the client's staff

Explanation

Confidential business information stays protected whatever the account type. Private ownership of the account, follower count or omission of some names does not remove the duty. The pricing proposal itself is the sensitive content.

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